What material is your jewelry made of?
Our jewels are all 925 sterling silver and 18k gold plated. If you want to know more about the quality of our jewelry, don't miss this post .
How can I know my ring size?
Click here to see the definitive trick so that you can choose your size without mistake.
Will the product I buy be the same as the one I see in the photo?
The photographs that appear on the web correspond faithfully to the products. However, it must be taken into account that all our products are made by hand, so in some cases, differences can be found between the photographs and the final product. Each jewel is unique.
What happens if I buy a pre-sale item?
If an item is on pre-sale, the waiting time for replacement is approximately three to four weeks. For more information about pre-sale products you can write to: firstname.lastname@example.org
How to check that the purchase has been made correctly?
When making a purchase on our website you will receive an email in which the order number and all the purchase details appear. If you have not received anything, check your spam folder or contact us through our email: email@example.com
Returns & Exchanges
Are changes and returns accepted?
All our products have a return/exchange period of 15 days from receipt of the order. In order for it to be carried out, the product must be in perfect condition and it must include all the original labels. If you have any questions you can write an email to firstname.lastname@example.org
What should I do if I receive a defective item?
All our products are handmade and checked one by one before being shipped, so if you exceptionally receive an item with a manufacturing defect, contact us by sending an email to: email@example.com and we will solve it in as soon as possible. The warranty period is 3 months from receipt of the item.
They gave me a gift, can I change it?
If you have received a gift but prefer another piece of jewellery, don't worry, we offer you the possibility of exchanging it for something you like more or we can make a coupon with the amount equivalent to the piece you have returned. In addition, it does not have an expiration date and you can use it whenever you want on our website.
Shipping and deliveries
How long do orders take to arrive?
Shipments are made every Tuesday (orders made the week before from Monday to Sunday). For this reason, depending on the day you place your order, the delivery time may be longer than estimated. For more information we recommend that you read our section on shipping and delivery .
Can I change my shipping address?
If your order has not yet been sent, contact us at firstname.lastname@example.org to solve the incident.
Once your order has been shipped, we will not be able to make any address changes.