We want our amulets to accompany you for as long as possible in an optimal state, which is why we always recommend:
- We recommend that you do not sleep, exercise or bathe while wearing the jewelry.
- Store the pieces away from sun exposure, preferably in a cloth bag or jewelry box.
- Never store your jewelry in humid places.
- Avoid exposing your jewelry to: perfume, alcohol and chemical products.
*Keep in mind that lack of use can sometimes alter the color of the pieces. This is a natural process that can be wiped off to restore color.
- The easiest way to clean your silver pieces is with a little soap and water. You can rub the piece with a toothbrush. In the case of gold-plated pieces, greater care must be taken, you can carry out the same process but taking into account that rubbing can cause loss of bath.
- A dry cloth can be another good solution to clean tarnished silver jewelry and restore its original shine.
*Keep in mind that cleaning the parts will not remove scratches or bumps.
We do not guarantee the durability of the gold plating of our pieces. The speed at which it disappears depends on many factors such as the use of chemical products on the skin, the level of body sweating or even the PH level of each person's skin. For these reasons, gold-plated pieces require more care than silver ones.
With the passage of time, use and external agents, the jewel may have lost its color intensity. For this reason, we offer a plating service to extend the life of our jewelry.
The bathroom service includes several phases. First, a light polishing is carried out to remove, as far as possible, the signs of use. Second, they are subjected to ultrasonic cleaning to remove impurities. Next, we proceed to bathe the jewels. Finally, it is dried so that the result is optimal.
*It is only allowed to bathe in the original color of the jewel.
Shipping and deliveries
When are shipments made?
Morgana Sanderson uses the Correos (Spain) service for national shipments, Andorra and Portugal and DHL for international shipments. All shipments are certified and have a tracking number.
Orders are processed every Monday (orders placed the previous week between Monday and Sunday) and shipped on Tuesday. In the sales period, the terms may be affected.
SPAIN: 1/5 working days from shipment confirmation*
EUROPE: 1/5 working days from shipment confirmation*
INTERNATIONAL: 3/7 business days from shipping confirmation*
*Delivery times are estimates.
Morgana will not be held responsible for delays caused by the courier service.
In the case of having purchased a pre-sale product, the shipment will not be made until stock has been received. The approximate waiting time for the replacement of an item is approximately three weeks. For any questions you can write to: firstname.lastname@example.org
Confirmation of shipment and package delivery
Once the order has been placed, you will receive two emails:
1. With confirmation and your order number
2. With the tracking number of your order once it has been shipped
Please make sure the shipping address information is correct. In the case of having an incident, please contact us to try to solve it. If the package is finally returned, the costs must be paid by the customer.
If you are absent during the delivery of your package, the courier service company should leave a notice with a code and the information needed to pick up your package. You have a period of fifteen days from the receipt of the notification to pick up the order at the indicated Post Office, in the event that it is not collected after the period and the package is returned, the customer will be responsible for the expenses of the new shipment .
Customers will be responsible for paying any applicable import duties and taxes. Charges may vary depending on the content of the order and the country. Customers are advised to contact their local customs office for more information on current import regulations.
Returns & Exchanges
All our products have an exchange/return period of 15 days from receipt of the order. In order for the exchange/return to be possible, the product must be in perfect condition and it must include all the original labels. Customers will bear the return/exchange shipping cost.
Once we have it in our warehouse, we will proceed to the exchange or refund by the same payment method, within a maximum period of 15 days. (As long as we have stock)
Please, be sure to check carefully the measurements and characteristics specified in the product description. As well as if the product is in stock or a "pre-sale" purchase is being made. If you have any questions you can write an email to: email@example.com
Morgana Sanderson does not refund customs fees for international orders. If shipping a returned item is international, please mark the item as "RETURNED GOODS" to avoid customs taxes. We are not responsible for any customs taxes applied on return packages.
How to make the exchange/return?
Contact us by email at firstname.lastname@example.org . indicating the order number and the reason for the change/return, and we will provide you with the relevant instructions.
All our products are handmade and checked one by one before being shipped, so if you exceptionally receive an item with a manufacturing defect, contact us by sending an email to: email@example.com and we will solve it in as soon as possible.
The warranty period is 3 months from receipt of the item.