We want our jewels to be with you for as long as possible in an excellent condition, that's why we always recommend:
- We recommend that you do not sleep, exercise or bathe with the jewelry.
- Store the jewelry away from sunlight, preferably in a cloth bag or jewelry box.
- Never store your jewelry in humid places.
- Avoid exposing your jewelry to: perfume, alcohol and chemicals.
*Note that lack of use can sometimes change the color of the jewels. This is a natural process that can be cleaned to recover the color.
- The easiest way to clean your silver pieces is with a bit of soap and water. You can rub the jewelry with a toothbrush. In the case of gold plated pieces you have to be more careful, you can perform the same process but taking into account that rubbing can generate loss of the plating.
- A dry cloth can be another good way to clean tarnished silver jewelry and restore its original shine.
*Note that cleaning the pieces will not remove scratches or bumps.
We do not guarantee the durability of the gold plating on our jewelry. The speed at which it fades depends on many factors such as the use of chemicals on the skin, the level of body perspiration or even the PH level of the skin of each person. For these reasons, gold plated pieces require more care than silver ones.
Gold plating service
With the passage of time, use and external agents, it is possible that the jewelry has lost its color intensity. For this reason, we offer a gold plating service to extend the life of our jewelry.
The bath service includes different steps. First, a gentle polishing is performed to remove, as far as possible, marks of use. Secondly, they are subjected to ultrasonic cleaning to remove impurities. Next, the jewelry is plated. Finally, they are dried for an optimal result.
*It is only allowed to plated in the original color of the jewel.
Shipping and deliveries
When are shipments made?
Morgana Sanderson uses the Correos (Spain) service for national shipments, Andorra and Portugal and DHL for international shipments. All shipments are certified and have a tracking number.
Orders are processed every Monday (orders placed the previous week between Monday and Sunday) and shipped on Tuesday. During sales periods, deadlines may be affected.
SPAIN: 1/5 working days from shipment confirmation*
EUROPE: 1/5 working days from shipment confirmation*
INTERNATIONAL: 3/7 business days from shipping confirmation*
*Delivery times are estimates.
Morgana will not be held responsible for delays caused by the courier service.
In the case of having purchased a pre-sale product, the shipment will not be made until stock has been received. The approximate waiting time for the replacement of an item is approximately three weeks. For any questions you can write to: email@example.com
Confirmation of shipment and package delivery
Once the order has been placed, you will receive two emails:
1. With confirmation and your order number
2. With the tracking number of your order once it has been shipped
Please make sure the shipping address information is correct. In the case of having an incident, please contact us to try to solve it. If the package is finally returned, the costs must be paid by the customer.
Customers will be responsible for paying any applicable import duties and taxes. Charges may vary depending on the content of the order and the country. Customers are advised to contact their local customs office for more information on current import regulations.
Returns and exchanges
All our products have an exchange/return period of 15 days from the reception of the order. For the exchange/return to be possible, the product must be in perfect condition and it is necessary to include all the original labels. Customers will bear the cost of return/exchange shipping.
Once we receive it, we will proceed to the exchange or refund by the same payment method, within a maximum period of 15 days. (As long as we have stock)
Please make sure to check the measurements and features specified in the product description. As well as if the product is in stock or you are making a "pre-sale" purchase. If you have any questions you can write an email to: firstname.lastname@example.org
Morgana Sanderson does not refund customs fees for international orders. If shipping a returned item is international, please mark the item as "RETURNED GOODS" to avoid customs taxes. We are not responsible for any customs taxes applied on return packages.
How to make the exchange/return?
Contact us by email at email@example.com indicating the order number and the reason for the change/return, and we will provide you with the necessary instructions.
All our products are handmade and checked one by one before being shipped, so if you exceptionally receive an item with a manufacturing defect, contact us by sending an email to: firstname.lastname@example.org and we will solve it in as soon as possible.
The warranty period is 3 months from receipt of the item.